30-Day Easy Returns

At LondonLaneStore, your satisfaction is our priority. If you are not completely satisfied with your order, we offer a clear and simple return process for customers in the United Kingdom, France, and Italy.

Return Policy Overview

Return Window

You have 30 days from the date you receive your order to request a return.

Condition of Items

Returned items must be unused, unworn, and in their original condition, including all original packaging, tags, manuals, and accessories.

Territorial Scope

This return and refund policy applies to purchases delivered to the United Kingdom, France, and Italy.

This policy does not affect any statutory consumer rights that may apply in your country.

Return Costs

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible with your order number and clear photos or videos of the issue. If your claim is approved, we will cover the return shipping costs or offer a suitable solution.

Change of Mind

If you wish to return an item because you changed your mind, ordered the wrong item, or no longer want the product, you will be responsible for the return shipping costs.

Please note that original shipping fees are non-refundable, unless required by applicable consumer law.

Restocking Fees

We do not charge any restocking fees.

How to Return an Item

1. Contact Us

Email us at support@londonlanestore.com with your order number and reason for the return.

2. Wait for Approval

Our support team will review your request and provide return instructions if your return is approved.

3. Pack Your Item

Securely repack the item in its original packaging, including all tags, manuals, accessories, and any included parts.

4. Return Address

Please do not send returns to our London address or business address.

All approved returns must be sent to the return address provided in your return authorization email. Depending on the product and supplier location, this may be an international returns warehouse.

Returns sent to any address other than the approved return address may not be processed and could result in delays or loss of the return shipment.

5. Ship the Return

Follow the instructions in your return authorization email and send the package using a tracked shipping method. We recommend keeping your proof of postage until your return has been processed.

Refund Process

Inspection

Once we receive your return, we will inspect the item to confirm that it meets our return conditions.

Refund Processing Time

Approved refunds will be processed to your original payment method within 14 days after we receive the returned item or valid proof of return, where applicable.

Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

Need a different size, color, or product?
Contact us at support@londonlanestore.com, and we will help you arrange an exchange where possible.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. Any non-returnable products will be clearly indicated on the product page before purchase.

Need Help?

If you have any questions about your order, return, or refund status, please contact our support team:

Store Name: LondonLaneStore
Registered Business Name: Zwoop
Chamber of Commerce (KvK) Number: 74662627
VAT Number: NL002434292B59
Business Address: Zinkstraat 24, Box A5712, 4823 AD Breda, The Netherlands
Email: support@londonlanestore.com
Phone: +44 7700 181959

LondonLaneStore is a trading name of Zwoop.