Terms of Service

Overview

This website is operated by LondonLaneStore. Throughout the site, the terms “we,” “us,” and “our” refer to LondonLaneStore.

LondonLaneStore offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use our services.

Any new features or tools added to the store will also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website after any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By accepting these Terms of Service, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.

You must not transmit any destructive code, viruses, worms, or harmful software.

A breach of any term may result in the immediate termination of your access to our Service.

Section 2 — General Conditions

We reserve the right to refuse service to anyone at any time, where permitted by law.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions across various networks or adjustments to meet technical requirements.

Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

The headings used in this agreement are included for convenience only and do not affect the interpretation of these Terms.

Section 3 — Accuracy, Completeness & Timeliness of Information

We aim to provide accurate and up-to-date information on our website. However, we are not responsible if information made available on this site is inaccurate, incomplete, or outdated.

The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

We may modify the contents of this site at any time but are not obligated to update any information.

Section 4 — Modifications to Service & Prices

Product prices are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 — Products or Services

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to our Return & Refund Policy.

We make every effort to display product images, colors, descriptions, and specifications as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product.

We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction, where permitted by law.

Our current shipping markets are the United Kingdom, France, and Italy.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, except where required by applicable consumer law.

Section 6 — Accuracy of Billing & Account Information

We reserve the right to refuse, limit, or cancel any order placed with us.

We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, using the same payment card, billing address, or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Section 7 — Shipping, Delivery & Customs

We currently deliver to customers in the United Kingdom, France, and Italy.

Estimated delivery times are provided on our website and/or during checkout. Delivery times are estimates and may vary due to carrier delays, customs processing, stock availability, or circumstances beyond our control.

For international orders, customs duties, import taxes, or other charges may apply depending on your country. If these charges are not collected at checkout, they may be the customer’s responsibility upon delivery.

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Section 8 — Returns, Refunds & Consumer Rights

Returns and refunds are handled according to our Return & Refund Policy.

Customers in the United Kingdom, France, and Italy may have statutory consumer rights, including rights relating to cancellations, returns, faulty goods, and refunds.

Nothing in these Terms of Service limits or removes any mandatory consumer rights that apply in your country.

Section 9 — Optional Tools

We may provide you with access to third-party tools over which we do not monitor or have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion.

Any future features or services added to the website will also be subject to these Terms of Service.

Section 10 — Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content, accuracy, or policies.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or transactions made in connection with third-party websites.

Please review third-party policies carefully before engaging in any transaction.

Section 11 — User Comments & Submissions

If you submit comments, feedback, ideas, suggestions, proposals, or other materials, you agree that we may use them without restriction, unless otherwise required by law.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable.

You agree that your submissions will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

Section 12 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 13 — Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

Section 14 — Prohibited Uses

You are prohibited from using the website or its content:

• for any unlawful purpose;

• to solicit others to perform unlawful acts;

• to violate any laws, regulations, or rules;

• to infringe upon our intellectual property rights or the rights of others;

• to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;

• to submit false or misleading information;

• to upload or transmit viruses or malicious code;

• to collect or track personal information of others;

• to spam, phish, scrape, crawl, or extract data without permission;

• to interfere with the security features of the website or Service.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 15 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from using the Service will be accurate or reliable.

To the fullest extent permitted by law, LondonLaneStore shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, gross negligence, or breach of mandatory consumer rights.

Section 16 — Indemnification

You agree to indemnify and hold harmless LondonLaneStore, Zwoop, and our partners, employees, affiliates, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

Section 17 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law.

The unenforceable portion shall be considered severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

Section 18 — Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by no longer using our website.

If we determine that you have failed to comply with any term or provision, we may terminate your access to the Service without notice.

Your obligations and liabilities incurred before the termination date shall survive termination.

Section 19 — Entire Agreement

These Terms of Service, together with our policies published on this website, constitute the entire agreement between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Section 20 — Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of the Netherlands.

This does not affect any mandatory consumer protection rights that may apply in the country where you reside, including the United Kingdom, France, or Italy.

Section 21 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes on our website.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Customer Service

If you have any questions about your order, shipping status, return, refund, or these Terms of Service, please contact our support team:

Store Name: LondonLaneStore
Registered Business Name: Zwoop
Chamber of Commerce (KvK) Number: 74662627
VAT Number: NL002434292B59
Business Address: Zinkstraat 24, Box A5712, 4823 AD Breda, The Netherlands
Email: support@londonlanestore.com
Phone: +44 7700 181959

LondonLaneStore is a trading name of Zwoop.