Shipping Policy

At LondonLaneStore, we are committed to providing a smooth, transparent, and reliable delivery experience for all customers in the United Kingdom, France, and Italy.

To ensure a clear delivery experience, please review the details of our shipping policy below.

Order Processing & Handling

Order Cut-Off Time

Orders placed after 5:00 PM (GMT) will be processed on the next business day.

Order Handling Time

Orders are processed within 1–3 business days from Monday to Friday, excluding public holidays.

Once your order has been processed, it will be dispatched through one of our trusted delivery partners.

Transit & Delivery Times

Transit Time

Estimated transit time is 4–12 business days from Monday to Friday.

Estimated Total Delivery Time

The estimated total delivery time is 5–15 business days from the date of purchase.

Delivery times may vary depending on product availability, destination country, courier performance, customs processing, and peak-season demand.

Shipping Destinations

We currently ship to the following countries:

United Kingdom
France
Italy

We do not currently ship to countries outside these markets unless stated otherwise at checkout.

Shipping Couriers

Your order will be assigned to the most suitable courier based on your delivery location, product type, and package size.

Possible delivery partners may include:

Royal Mail
DPD
FedEx
UPS
Local delivery partners

Shipping Fees

We offer free shipping on all orders, with no minimum purchase required.

Tracking Information

Once your order has shipped:

You will receive an email with your tracking number.

You can track your order through our Order Tracking page.

Tracking updates may take 24–48 hours to appear after dispatch.

Customs, Duties & Taxes

Product prices include applicable taxes where required.

For orders delivered to the United Kingdom, France, or Italy, customs duties, import taxes, or additional local charges may apply depending on the destination country and the shipping method used.

If duties, taxes, or import charges are not collected at checkout, they may be the customer’s responsibility upon delivery.

Delivery Attempts

If the courier is unable to deliver your package due to an incomplete address or the recipient not being available, the courier may:

Attempt delivery again
Leave a collection notice
Hold the parcel at a local depot or pickup point

If the package is returned to us, we will contact you to arrange reshipment where possible.

Please make sure your shipping address is complete and accurate before placing your order.

Lost or Damaged Packages

If your package is lost, delayed beyond the expected delivery timeframe, or arrives damaged, please contact our customer service team as soon as possible.

We will investigate the situation with the courier and work with you to find a suitable solution.

If the parcel cannot be located or was damaged during transit, we may offer either:

A replacement shipment, subject to availability; or
A refund, where applicable.

Your satisfaction and order safety are our priority.

Customer Service

If you have any questions about your order or shipping status, please contact our support team:

Store Name: LondonLaneStore
Registered Business Name: Zwoop
Chamber of Commerce (KvK) Number: 74662627
VAT Number: NL002434292B59
Business Address: Zinkstraat 24, Box A5712, 4823 AD Breda, The Netherlands
Email: support@londonlanestore.com
Phone: +44 7700 181959

LondonLaneStore is a trading name of Zwoop.